Features
110 articles
Permissions
In coapp, administrators can customize user permissions for joining and using their digital community platform.
Events
Enable your members to create and participate in events. Tag organizers and give your community the opportunity to register and buy tickets via external links. All events can be exported to your own Google or Outlook calendar.
- Entering Custom Locations for Events in Coapp
- Who has the permission to create events?Managing event creation permissions
- Creating and Publishing an Event on coappThis guide walks you through, step by step, how to create events, configure tickets, receive payments, and manage participants.
- Viewing Past Events on coapp and Interacting AfterwardsRevisit past events at any time and continue engaging with other attendees
- How to Cancel a Paid Event with TicketsIf you need to cancel a paid event, follow these steps to ensure no new tickets are sold, attendees are informed & all payments are refunded
- Visibility and Participation Options for Events
Channels & Pages
With the "Pages" feature on coapp.io, you and your community can share knowledge in a structured way and actively engage the community. Perfect for company profiles, projects, working groups, and topic summaries.
- Create and manage pagesLearn how to create, manage, and structure pages, define access, organize members and roles, and make selected content exclusively available to specific membership plans.
- How to use channels and pagesMore ways to create and share content with channels and pages
- How do users collaborate in coapp?
- Embed text, images, videos, and audio using sectionsWith sections, you can add text, images, videos, podcasts, audio content, and code to pages, channels, and events. This allows you to structure information clearly and provide content directly in…
- Guide: How to Set Up a Page with Exclusive Content in coappThis guide shows you how to create a page with exclusive content, define the freely accessible and exclusive sections, and manage access for members and contributors.
Customization & Design
First impressions are important. Customize your platform according to your branding and design to make your community feel at home.
- Customize your LogoFind the right size and ratio for your logo
- How to Configure Your Custom DomainWith coapp, you can fully customize your community — including your own, recognizable domain. This ensures your community presence looks professional and aligns perfectly with your brand.
- Improve email deliverability when you use your own domain for coapp
- Using your own domain for coapp
Membership payments
Unleash the potential of your community-based business model with coapp's monetization options. Thanks to Stripe's integration, you can seamlessly create automated invoices in multiple currencies and stay in full control of your revenue so you can focus on building your community.
- How to activate SEPA direct debit for member payments in coappLearn how to activate SEPA direct debit as a payment method for memberships and member payments in your coapp community.
- Guide to Automatically Downloading or Saving Invoices for Your coapp Community
- Connect coapp with Stripe to receive paymentsHow to make your paid community work with coapp
- How to use Time Passes
- Important settings for payments that require confirmation
- Where can I change my invoice template
- What is the invoice item "unused time" and how is it calculated?
- User status explained
- Why do some memberships "expire" automatically?
- I would like to offer some members free plans. How do I proceed?
- Important considerations when accepting SEPA direct debit payments for memberships
- How to invite a user to sign up for a predefined planShare signup links that have a pre-selected plan.
- How to create plansLearn how to manage your community with memberships
- How do my users and I manage upgrades in the plan?
- How to change a plan for a member
- How to handle chargebacks in StripeWhen a payment failed there are some options how to handle that
- How to reissue an incorrect invoiceIf something went wrong with the first calculation or a change needs to be made, follow these steps
- How and when are bookings charged for?
- How can users pay for other users?Do you have users who would like to take over memberships for their employees? Learn how to set this up here.
- Adding an Additional Billing Address for Your Members in coapp
- What are "Pending Customers"?Understanding "Pending Customers" in Your Stripe Overview
- Where can I see and download my member's invoices?
- How do I change the address on an invoice?
- How do I set the language for my invoices?
- How will my members receive their invoices?Learn here, how your community will receive their invoices
- How do my members manage their payment method?
- How to Manage the Tax Behavior of Your Users Using the Stripe Platform
- How to Manually Create Users with Paid MembershipsIf you need to create a new user manually and apply a paid membership, follow this step-by-step guide
- How to Change a Plan for a User when using the “Pay for Another User” featureWhen another user pays for a user's plan, plans for connected users are always created and edited via the main account’s plan.
- Membership “Suspended” Due to Failed PaymentHow to resolve “Suspended" memberships due to a failed payment.
- How to Obtain Receipts for Stripe Payouts for Accounting PurposesIf you need receipts for individual Stripe payouts for your accounting and tax purposes, there are several ways to retrieve this information correctly.
- Membership Payments in coapp: What Options Are Available for Members?If you’re running your community on coapp, you can handle payments for memberships, bookings, or other services through the platform
- How to configure and assign subscription plans in coappThis guide explains how to assign and configure subscription plans for members in coapp – including start dates, billing logic, VAT handling
- Automated DATEV Transfer with Pathway SolutionsAutomatically transfer invoices and accounting entries from coapp to DATEV, with the paid service Pathway Solutions.
- Signup Fails After Editing or Deleting a Plan in Stripe
- Coupons and Promo CodesUse coupons and promo codes to add discounts to subscriptions
- How to adjust the pricing of your plansIf you want to update the price of an existing plan in coapp, it’s very simple – you don’t need to create a new plan. This guide explains step by…
- Stripe Verification: How to provide additional documentation
- How to Properly Update Plans After Modifying an UpgradeIf an upgrade has been modified after its creation—for example by changing its price—the associated plans may need to be updated manually. This article explains why plan updates are necessary…
- How to manually refund a paid invoice of one of your members in Stripe
Mobile App
coapp is available as a mobile app for iOS and Android, so your members can stay connected from anywhere.
Circles
The Circles feature on coapp allows communities to connect and share content, enabling members to network across multiple communities while keeping admin-only data secure and visible only to authorized admins.
Market
Let your community connect, share opportunities, and seek support or collaboration
Feed
This is where all the activities come together
- What is the Suggested Content bar for?
- How to send newslettersKeep your community up to date. There are several ways to do this in coapp.
- Header ImagesIn this article we will show you how your page or event photo will be displayed on coapp.
- Is it possible to run polls in the community?coapp doesn’t have a dedicated poll feature – but you can easily run polls using emojis. Here’s how it works:
- Using Announcements in coappWith the announcement feature, you can highlight important posts in your community
- Pin posts in the feedWith the pin feature, you can keep important posts permanently visible in your community feed. It’s perfect for highlighting announcements, welcoming new members, or promoting events and content.
- Create and use posts in coappPosts help members and admins share updates, questions, images, files, polls, and links with the community.
Automation & Integrations
Enhance your experience with our powerful integrations
- How to sync a booking resource with Google Calendar?
- Troubleshooting Google Calendar synchronization
- Does coapp integrate with Sage?
- How the Nuki integration worksThis guide explains how a community administrator connects Nuki smart locks to coapp and uses them for bookable resources.
- Can content from my coapp-community also be placed on my website?How to get coapp content on your Wordpress CMS Website
- How to connect coapp with Zapier?In this article we will show you how to connect coapp to zapier and create your first zap.
- Does coapp integrate with Salesforce?
- Coapp API: Integration with Low-Code and No-Code PlatformsLearn how to connect Coapp with all popular low-code and no-code platforms like Zapier, Make or Power Automate via the API.
- Sync your coapp Events with WordPress (The Events Calendar)coapp allows you to automatically sync your events with your WordPress website using the plugin “The Events Calendar”
Bookings
By digitizing your resources, your community can grow beyond the confines of physical spaces.
- How to use the booking calendar and make your resources bookableThis article helps you to digitise your resources and shows you how users can book your resources, e.g. meeting space.
- Booking Resources — Complete Setup GuideHow to configure bookable resources for your community
- How-to: Booking credit in coapp – Assign and use inclusive hours and cash credit
- How to disable the Bookings featureLearn how to disable the Bookings module so it no longer appears in your community's navigation.
- User Rules for Bookings
- Booking UpgradesWith Booking Upgrades you can add optional extras to any bookable resource – whether rooms, services, sessions, coachings, or equipment.
- Creating Daily Bookings for Your Resources
Search
Information and guides related to coapp's community search feature
Admin Settings
Set up and configuration of your community
- How to add your Terms and Conditions in coapp
- How can I import accounting-related data into Datev Unternehmen Online?
- Managing General Community Settings in coappThis article explains how to manage the general settings of your coapp community. All features described here can be found in the Admin Settings under Manage → Settings → General.
- Accessibility Policy Feature
Member Management
Improve your community management
- How to add administratorsadding your team to your space is easy
- Member managementMember management lets admins find members, review their account details, update their profile and membership information, change account status, and remove accounts when needed.
- Sign up strategies for users
- CRM features for Managing Your Community on CoappCoapp offers a range of Customer Relationship Management features to help you manage your community. Here is an overview:
- Sign-up Strategies in coapp: Control How Members Join Your CommunityLearn about coapp’s sign-up strategies and how to control who can register and join your community.
- Custom Fields
- Invite and add membersMembers are the heart of your community. In coapp, you can easily invite new members or add them manually — either one by one or in larger groups.
- How to Handle Suspected Spam Signups in Your CommunityLearn how to identify and handle suspicious or fake signups in your coapp community. This guide explains how to suspend suspected accounts safely and when to contact the coapp team…
Messenger
coapp provides a dedicated chat for seamless communication.
Notifications
Keep up to date on all the things happening in your community
- How to Configure Your Notifications in CoappIf you want to customize your notifications in Coapp to receive only relevant updates, follow these steps:
- Notifications in coappcoapp automatically notifies admins and members about key community activities – via in-app, email, or push notifications (if the mobile app is used).
Polls
Polls are a great way to engage your community members, collect quick feedback, or make decisions together.
Members & Matchmaking
The matchmaking feature in coapp helps you discover more relevant connections within your community.
- How the Matchmaking Feature WorksWith coapp's Matchmaking feature, each member gets a real-time Matching Score (0–100%), showing how well two profiles fit together.
- How do I see who's online?Learn how to identify members who are currently online, what the green dot means, and how it helps you connect with your community in real time.
Artificial Intelligence
With coapp, we give communities control over their own algorithm. Since we use a completely closed, LLM-free approach, communities retain full data sovereignty at all times.