Introduction
This help article describes how to remove upgrades from a plan or a user in the community software Coapp. Follow the steps below to successfully manage upgrades.
Removing Upgrades from a Plan
Navigate to the Plan:
Go to the Manage section and select the desired plan.
Edit the Plan:
Click on Edit.
Open the Upgrades Section:
Scroll down to the Upgrades section and expand it.
Remove the Upgrade:
Click on the Delete icon (trash can) next to the upgrade you want to remove.
Save Changes:
Click Save Changes to confirm the removal.
Removing Upgrades from a User
Navigate to the User:
Go to the Manage section and select the user you want to remove an upgrade from.
Select the Plan:
Click on the user’s current plan.
Update the Plan:
Click on Update.
Open the Customize Menu:
Click on the three dots next to the plan and select Customize.
Open the Upgrades Section:
Scroll down to the Upgrades section.
Remove the Upgrade:
Click on the Delete icon (trash can) next to the upgrade you want to remove.
Save Changes:
Click Save to confirm the removal.
How Users Manage Their Upgrades Themselves
Users can manage their own upgrades in coapp as follows. Tell them to:
Open Profile:
Click on the profile picture in the top right and select "Profile".
Navigate to Account:
Go to the "Account" tab in the profile.
Choose Plan:
Click on "Plan" and then "Change Plan".
Select Desired Plan:
Choose the desired plan. Users can also select the same plan they currently have.
Add or Remove Upgrades:
Add desired upgrades or remove them by selecting or deselecting the respective upgrades.
Continue:
Click on "Continue" to proceed.
Complete:
Review the summary and confirm to finalize the changes.
Conclusion
By following these steps, you can easily remove upgrades from a plan or a user in coapp. If you have further questions, please contact our support team.