1. Change Visibility to “Community Only”
If your event was public, change its visibility to “Community Only” to prevent new external attendees from joining.
Click the visibility dropdown in the top right corner of the event.
Select “Community Only”.
2. Archive All Tickets
Click the three-dot menu (⋯) in the top right corner of the event and select “Edit”.
Scroll down to the “Tickets” section in the edit mode.
Click the three-dot menu next to each active ticket.
Select “Archive” to disable further ticket sales.
4. Update the Event Title
Add a clear note to the event title such as “(Canceled)” so attendees see immediately that the event is no longer taking place.
5. Save Changes
Click “Confirm” at the bottom to save all updates.
6. Create a Post to Inform Attendees
Let your attendees know about the cancellation:
Go to the “Posts” section of the event.
Create a new post, for example:
This event has been canceled. We will refund all purchased tickets.
7. Refund All Tickets
To refund attendees:
Click the three-dot menu (⋯) in the top right corner of the event and select “Edit”.
Click "See Attendees"
Click the three-dot menu next to each attendee.
Click the “Refund” button.
By following these steps, your event will be clearly marked as canceled, attendees will be notified, and payments will be refunded accordingly.
If you run into issues or need help with any of the steps, our support team is happy to assist you.