Websocket connection blocked

If you have problems getting new messages displayed in Messenger, a so-called "websocket" connection may be blocked on your work device. This means that a warning is displayed in coapp Messenger that no connection can be established. Incoming messages can only be displayed by reloading the page. In the worst case, the Messenger cannot be used.

In this article, we explain what a websocket connection is and how you can allow it so that you can automatically receive new messages again.

A websocket connection is a technology that makes it possible to establish a permanent connection between a web browser and a server. This allows data to be exchanged in real time without the browser having to constantly send new requests to the server. This technology is often used for web applications such as messengers or online games.

There are various reasons why the Websocket connection may be blocked on your work device. Your employer may have set up certain network restrictions to prevent the use of certain web applications. An antivirus program or firewall may also block the connection to ensure the security of your device.

To allow the websocket connection, you usually need to change the network restrictions on your work device. If you have access to the settings of your network, you can try to adjust the firewall or other security measures to allow the connection. If you do not have access permission, you should contact your IT administrator and ask for help.

Make sure that your device can establish a websocket connection to these two addresses:

A blocked websocket connection can prevent you from receiving new messages in the coapp Messenger. It is important to allow the connection so that you can use the full functionality of Messenger. If you have problems allowing the connection, you should contact your IT administrator for support.