If you use a custom domain for your coapp community platform, you should follow these steps to improve the delivery rate of emails sent from Coapp.io. This involves setting two important DNS records: an MX record and an SPF record.
IMPORTANT: The following guide assumes that your custom domain is already set up. For demonstration purposes, we'll use the domain community.yourbrandname.com.
Please replace this example with your actual domain.
Solution: Adding DNS Records
By adding an MX record and an SPF record, you can verify the authenticity of your sender address and improve the delivery rate of your emails.
Steps to Add DNS Records
Accessing DNS Settings: Log in to your DNS provider where your domain is registered.
Adding the MX Record: Add the following MX entry in your DNS settings:
Type: MX
Name: email.community.yourbrandname.com
Value: 10 feedback-smtp.eu-central-1.amazonses.com
Adding the SPF Record: Add the following TXT entry in your DNS settings:
Type: TXT
Name: email.community.yourbrandname.com
Value: v=spf1 include.com ~all
Saving and Verifying: Save the new entries and wait for the DNS changes to propagate worldwide (this can take up to 48 hours).
Example of DNS Entries
Type | Name | Value |
MX | email.community.yourbrandname.com | 10 feedback-smtp.eu-central-1.amazonses.com |
TXT | email.community.yourbrandname.com | v=spf1 include.com ~all |
Verifying the Changes
After adding the DNS records, you can check if the delivery rate of your emails has improved.