Important: You must first set up at least one bookable resource to use credits. See the guide 👉 How to use the booking calendar and make resources bookable
What Are Booking Credits?
Booking Credits allow you to grant your members automatically recurring included time or budget for specific resources. These are applied per billing cycle – either monthly or annually – and expire at the end of that cycle.
Types of Credits
Type | Description | Example |
Time Credits (Hours) | Hour-based usage quota for resources or groups | 2 hours of coaching per month |
Cash Credits | Cash-based budget for booking resources | €50 room usage per month |
👉 Credits are automatically renewed depending on the plan's billing period. Unused credits expire at the end of the cycle.
For Admins: How to Assign Credits
You can assign credits for resources to plans (1.) and also individually for individual users (2.).
1. Plan Level – Assign Included Credits to All Members of a Plan
Go to Manage > Settings > Monetization > Plans.
Open the desired plan (e.g., Community) and scroll down to the Resources section.
Option 1: Add Credits to a SINGLE Resource
Click Add Resource.
Specify:
Price for users on this plan (e.g., €10/hour),
Type of credit: Hours or Cash,
Amount (e.g., 1 hour).
These credits will only apply to this specific resource.
Option 2: Assign Credits to a GROUP of Resources
Use groups when multiple bookable variations should share the same credit balance (e.g., different coaches).
Click Add Resource Group.
Enter a group name (e.g., Coachings).
Select one or more resources to include in the group.
Specify:
A different price for users on this plan (if needed),
The desired number of credits (e.g., 10 hours),
Unit: Hours or Cash.
2. Per Member – Customize Credits Individually
Go to Manage > Community > Members.
Select the desired member.
Click on their current Plan.
Click Update.
From the “…” menu, choose Customize, then scroll to the Resources section.
Now follow the same steps as in Step 1:
Use Option 1 to assign credits to a single resource, or
Use Option 2 to assign credits to a resource group.
Click Save.
Then click Update subscription to confirm the changes.
How Users See Their Monthly or Yearly Credits
Click your profile picture in the top-right corner.
Navigate to Account > Membership, then click on your current plan.
Under the plan description you will see:
Which resources include credits.
How a Booking Works with Credits
When a member books a resource that includes credits:
The system checks if enough included hours are available.
The interface shows how many hours are used and how many remain.
Credits Renew Automatically
Credits are automatically reset every month or year, depending on the plan’s billing cycle. Unused credits expire at the end of the billing period.
Tipps & Best Practices
Use credits as an incentive to promote higher-tier memberships.
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