The coapp user status is a powerful tool to manage a member's access to your community. coapp also has some automations that will help you reduce manual work.

The user is active and has full access to the community. This is the default state for all completely registered users.

When the user creates a valid subscription their status will automatically be changed to "active".

The user's registration is not completed and the user can log in but has only access to their own account and payment settings. This status usually indicates that an admin needs to accept the user's registration to complete it.

All new users will automatically have this status until they have been accepted or rejected by an admin.

The user's account has been temporarily suspended. The user can log in but has only access to their own account and payment settings. This status indicates that there is a problem with the account that must be resolved before the user can use the community.

When the subscription status in Stripe changes to "unpaid" due to a failed payment, the coapp user status is automatically changed to "suspended". You can configure when a subscription becomes "unpaid" directly in your Stripe settings by defining the rules for overdue subscriptions and dunning behavior. Go to Stripe settings.

The user's account has been cancelled. They can still log in to access their account and billing history, but are not able to access the community.

When the user or admin cancels a subscription, the user status will change to "cancelled" once the cancellation takes effect.

Guests are people who have purchased tickets to an event but are not fully registered members of the community. They can access only the specific event content tied to their ticket.

This role helps open events to the public without giving full access to the internal community.

Read more on community plans and membership payments in coapp.