If a user does not receive push notifications from the coapp mobile app, please check the following steps to resolve the issue.
1. Check system notification permissions
Make sure push notifications are enabled in the device’s system settings:
iOS: Settings → Notifications → coapp → Allow Notifications
Android: Settings → Apps → coapp → Notifications → Allow
If system notifications are disabled, the app cannot send push notifications.
2. Check notification settings inside the coapp app
Within the app, notifications can also be disabled. Navigate to:
Profile → Account → Notifications
Make sure the setting is enabled.
3. Renew the push token
If the user hasn’t opened the app for a longer period, their push token may have expired. The push token is required for the device to receive notifications from the coapp servers.
Fix: Log out and back in to the app to generate a new push token.
4. Reinstall the app
If push notifications still don’t arrive:
Uninstall the app
Restart the device
Reinstall the app from the App Store or Google Play
Log in again and test push notifications
5. Note: Not all users receive all notifications
Some notifications are only sent to directly involved users (e.g., mentions, replies, or role-based updates). This behavior is by design and not a system error.
Summary
Possible Cause | Solution |
System notifications disabled | Enable in device settings |
In-app notifications disabled | Enable under Profile → Account → Notifications |
Expired push token | Log out and back in |
App error or cache issue | Reinstall the app |
User not directly involved | No notification expected |
If the issue persists, please contact the coapp support team at help@coapp.io and include your device type (iOS or Android) and app version.