With coapp, you can organize professional events with or without ticket sales directly through your platform – without needing external tools.
Whether it’s a workshop, barcamp, or online event: you can make events public or accessible only to members, and offer both free and paid tickets.
1. Create an Event and Configure Tickets
You can set up all the details of your event and the corresponding tickets directly in a single step.
Click the "+" icon and select "Event".
Fill in the basic event details (title, description, start/end date, time, location, or video conference link).
Configure tickets: Directly create one or multiple ticket types (e.g., Early Bird, VIP, Regular, or Free). In the "Tickets" section, click Create ticket and define the following details:
Name & Price: Name your ticket and set the price as well as the VAT.
Capacity (Anzahl der Tickets): Set the number of tickets to define limits per category.
Cancellation policy: Specify up to how many days before the event a buyer can cancel their ticket.
Terms and conditions: Add specific conditions or terms for the event that must be explicitly accepted before purchase. Note: For public events, external guests will also automatically have to agree to your community's general terms and conditions during checkout.
Finish: If everything looks good, click Save and publish at the very bottom (or alternatively Save as draft if you want to add more details later).
💡 Pro-Tip: Use the exclusive event feed on coapp to reach registered participants with updates, polls, and content via push notification before and after the event.
2. Ticket Purchase and Payment Processing
Multiple-ticket purchase for your members: Your members and guests can purchase multiple tickets in a single checkout process. This is ideal when someone wants to book directly for colleagues, their entire team, or accompanying guests. Each purchased ticket automatically generates its own unique ticket code.
Payment processing & payment methods: The prerequisite for paid events is connecting Stripe for payment processing (all invoicing is handled automatically in the background). The checkout supports the following payment methods:
Credit card
Apple Pay & Google Pay
SEPA Direct Debit
iDEAL (in preparation for Wero)
[Learn here how to connect Stripe – Insert Link]
3. Manage Participants, Analytics, and Cancellations
Once ticket sales are live, you can keep track of everything and intervene if necessary at any time:
Access participant lists and exports:
Open the detailed view of your event.
Click the three-dot menu in the top right corner and select Edit.
In the window that opens, find the "Tickets" section. Click the Show participants button there.
Real-time data: You will instantly see how many tickets per quota have already been sold, along with a financial summary (subtotal, VAT).
Participant list: The overview shows every buyer including the purchase date, selected ticket, price, and status (e.g., "paid").
CSV Export: Click the CSV icon in the top right corner of the tables to easily export participant lists and revenue data for your accounting or access control.
Cancel tickets: Members can independently cancel their tickets within the cancellation policy (in days) defined by you. Important: If multiple tickets were purchased in a single order, all tickets from that purchase will always be canceled and refunded together.
As an admin, you can also cancel tickets manually:
Navigate to the Participants list as described above.
Click the three-dot menu to the right of the respective ticket.
Select Cancel.
The "Cancel ticket and request refund" window opens. Here you can see which tickets are affected. Tickets bought together can only be canceled and refunded together.
Click Confirm. The tickets will be canceled immediately. Refunds for paid tickets usually take 5–7 business days.
4. Publish an Event Later
If you only saved your event as a draft in the first step, simply open the corresponding event again. At the top of the page, you will see the notice "This event is in draft mode."
Next to it, you'll find a status dropdown. Click on it and select the desired visibility:
"Public": Visible to everyone (including external guests).
"Community Only": Visible only to logged-in community members.
Once you select one of these options, the event is published. Please note: Only Community Admins or Event Organizers have permission to change the status. If you don't see the dropdown, please check your role in the community.
5. Public Events & Guest Tickets
Set the visibility of your event to "Public" so that external guests can also purchase tickets—without needing a prior membership. This allows you to expand your reach and monetize events without having to completely open up your exclusive community.
How do I share a public event? All public events are automatically displayed on your public event page at YOUR-DOMAIN/public/event-list. In addition, you can share each event individually:
Click the share icon in your event.
Select Copy link.
Share the link via email, on social platforms, or in messenger apps.
How guests register for an event:
Guests select their tickets and register in the checkout using their name and email address.
They receive a verification code by email.
After entering the code, they complete the registration and payment.
What can guest participants see in coapp?
Guests only have access to the specific event they have a ticket for.
They are not listed in the regular community member list.
They can see the main menu (including channels) but have no access to the content. Clicking a menu item triggers an upselling modal serving as an incentive to become a community member.
Guests can see other event participants but cannot view their profiles or contact them (here too, the modal invites them to join the community).
Tip:
For more information on user roles and access rights, see the article “User Status Explained.”