Please note that this is no legal advice and our customer support team is not allowed to offer any legal advice, too. Please refer to your company's data privacy officer or a qualified legal consultant in to find out what your specific compliance requirements are.
We have made sure that we provide you with all the information, documents and support possible to help you meet your data privacy requirements.
How do I delete all personal data of my customer?
How you delete a customer is explained here. To remove all personal data of a specific customer irrevocably please contact our support team.
I need a Data Processing Addendum (DPA), where do I get it?
Please contact our support team to receive a signed Data Processing Addendum (DPA) between your company an coapp GmbH.
I need a Data Protection Impact Assessment (DPIA) where do I get it?
Please contact our support team to receive the latest Data Protection Impact Assessment (DPIA) created by coapp GmbH's data privacy officer.
Roles – Who is the Data Processor and who is the Data Controller?
When using coapp to run your community business you have closed a contract (Data Processing Agreement or DPA) with the coapp company in which coapp is processing your customers' data on your behalf. Meaning: coapp acts as your Data Processor.
As you are offering the community as a service to your members you are acting as the Data Controller.
For more information please refer to our Privacy Policy and the Data Processing Addendum (DPA).
What kind, where and how does coapp process and store the data that is processed on behalf of its customers?
As of February 1st 2023, all data that is processed by coapp on behalf of its clients is processed and stored in Frankfurt, Germany in the European Union. For more information please refer to our Privacy Policy and the Data Processing Addendum (DPA).