Even though we take all common security precautions at coapp, spam or fake signups can occasionally occur — especially in communities with free access and no paid memberships.
How to Recognize Spam Signups
You can often identify suspicious or fake users by certain signs, such as:
unusual or cryptic usernames (e.g. “user123xyz” or “john_doe$$$”)
strange or random-looking email addresses (e.g. with many numbers or special characters)
empty or obviously generated profiles
If you’re unsure whether a signup is real, it’s always safer to double-check.
What to Do if You Suspect Spam or a Fake Account
Set the member status to “Suspended”
Go to Manage > Community > Members, find the person’s profile in your member list,
and set their status to “Suspended”.
(See also: User status explained)
This immediately removes the person’s access to your platform and prevents any further actions.
Do not contact the person
Please don’t reach out to the suspected user directly — neither via email nor through coapp.
Inform the coapp team
Let us know so we can review the account and, if necessary, take further security measures.
You can contact us at: help@coapp.io
If It Turns Out to Be a Real Person
If you later find out that the signup was legitimate, you can easily undo the “Suspended” status.
The person will regain full access to the platform, and all their previous content will remain intact.
Summary
Spam signups can happen even with all precautions.
Go to Manage > Community > Members and set suspicious users to “Suspended.”
Don’t contact the person.
Inform the coapp team for review.